Privacy policy

Last updated 2 November 2026. This policy explains how the Bittu Store app handles your information.

What we collect

• Account details: your name, phone number and, if you add it, your email address.
• Delivery details: the addresses you save and any delivery notes.
• Orders: what you buy, amounts, delivery time and order status.
• Payments: the payment method, plus any UPI reference number or screenshot you send us. We do not collect card or bank login details.
• Messages and complaints: what you send the shop, including photos.
• Device data: a notification token, so we can send you order updates.

How we use it

We use your information to log you in, prepare and deliver orders, confirm payments, answer messages and complaints, and send order updates. Shop staff and delivery drivers see only what they need to do this.

Who we share it with

We do not sell your information. We use Google Firebase to run the app, which handles login, storage, SMS verification and notifications. We may also share information when the law requires it.

How long we keep it

We keep your account data until you delete your account. Past orders stay in the shop's sales records afterwards, without your name, phone number or address.

Your choices

You can edit your profile and notification settings in the app. You can also delete your account at any time.

Security

Your data is sent over encrypted connections, and access to it is limited to you and the people who run the shop.

Children

Bittu Store is for adults placing grocery orders and is not directed at children.

Contact

Questions about this policy: sekhons1984@gmail.com